DELIVERY OPTIONS AND TIMES
We offer the following methods of delivery at the moment:
Courier: This is a door-to-door service. You must supply us with your physical address and someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. In main centres, this will reach you within 5-7 business days of dispatch. Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel. We offer delivery of parcels up to 10kg. Delivery on orders over 10kg is calculated based on mass, value, and number of items in the order.
Postal delivery: We use the SA Post Office to deliver to any valid South African postal address. We will send you a tracking number by email when we dispatch your order and you should receive a post office collection slip about 7-10 days later. You can then collect from your local post office counter.
Pep To Pep by PAXI: This is a counter-to-counter parcel service. Every PEP store across South Africa is a PAXI Point. We send your package to your nearest Pep Store branch and it takes about 7 days.
Collection: You can also collect your parcel from our office in Midrand.
1075 Dundee Street
Blue Valley Golf Estate
For collections, our office hours are 09:00 - 17:00 and we are closed on Weekends and Public Holidays.